Delete your account

Last updated: September 4, 2026

Versión en español

This page explains how to request deletion of your MyWealthy account and the data associated with it, whether or not you still have the app installed. For details on what information we collect and why, see our Privacy Policy.

Option 1: Delete from the app

If you have MyWealthy installed, you can delete your account yourself at any time:

1. Open MyWealthy and sign in.
2. Go to Profile.
3. Select Delete account.
4. Confirm when prompted. Deletion is immediate and cannot be undone.

Option 2: Request deletion by email

If you already uninstalled the app, lost access to your account, or simply prefer not to reinstall it, you can request deletion of your account and data by emailing contacto@mywealthy.mx from the email address associated with your account, with the subject line "Account deletion request". To verify your identity, we may ask you to confirm the email or name you registered with.

We will respond to your request within a maximum of 20 business days and, if applicable, carry out the deletion within the following 15 business days. This is the timeline required by Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) for residents of Mexico, and we apply it as a general commitment to every user regardless of country. In practice, we process most requests within a few days.

What gets deleted

When you delete your account, we permanently remove the following from our active databases:

• Your profile (name, email, profile photo)
• Accounts and cards you manually created in the app
• Transactions and custom categories
• Budgets you own (if you shared a budget with someone else, ownership automatically transfers to another member so they aren't affected)
• Saving goals, investment portfolios, subscriptions, and installment (MSI) plans you tracked
• Reminders, notifications, and active sessions

What is retained, and for how long

Some data is not deleted immediately because it's needed for security, legal obligations, or is processed by a third party:

• Technical error logs (Sentry): retained for up to 30 days for diagnostics and security, per our current Sentry plan's retention policy, then automatically deleted.
• App usage data (PostHog): retained for up to 1 year for aggregate product analytics, per our current PostHog plan's retention policy, then automatically deleted.
• Purchase and subscription history (processed by RevenueCat, Apple, or Google): retained as required by app store rules and applicable tax law, even after your account is deleted.

Important: deleting your account does not cancel your subscription

Deleting your MyWealthy account does not cancel an active subscription. If you paid through the App Store or Google Play, you must cancel it separately from your Apple ID or Google Play account settings to avoid being charged again.

Contact

Questions about this process? Email us at contacto@mywealthy.mx.